4:21 p.m. 2/17/2022 Update: We are happy to report that the issues affecting the TFPA Agent Portal password reset and login processes are now resolved.
If you are still having trouble logging in, please visit our troubleshooting guide for agents registered with both TFPA and TWIA. You may also contact our Policy Services team at agentservices@twia.org or by calling (800) 979-6443. Our normal business hours are Monday-Friday, 8:00 a.m.-5:00 p.m.
11:05 a.m. 2/17/2022: We are aware of issues affecting the TFPA Agent Portal password reset process. We are working to resolve them as quickly as possible.
Thank you for your patience and understanding. We will let you know as soon as the issues are fixed.
Background
Earlier today, we launched a system upgrade (learn more here). As part of this upgrade, all agents that are registered with both TFPA and TWIA must use a new TFPA username and reset both their TFPA and TWIA passwords. However, we have received reports that some agents are encountering issues during the reset process.