TFPA Agent Training Center

Courses, job aids, and additional resources to help you navigate TFPA systems.


TFPA Agent Portal

Computer-Based Training Modules

TitleResource TypeLink
Portal Registration: Registering as a New TFPA Agent Course LINK
Introduction and Setting Password Course LINK
Quoting a New Submission Course LINK
Activities and Servicing Policies Course LINK
Agency Administration Course LINK

Podcast Episodes

TitleResource TypeLink
Cloud Agent and Policyholder Portal Video LINK
Before You Quote! TFPA Agent 101 Video LINK

Recorded Webinars

TitleResource TypeLink
Using the New System, Deployed October 2018 Video LINK
Migrated Renewals and Follow Up Training, April 2019 Video LINK

Job Aids & FAQs

TitleResource TypeLink
TFPA Agency Compliance Audit Resource
Job Aid LINK
Reporting a Claim
Job Aid LINK
Accessing Claims Information
Job Aid LINK
New Submissions
Job Aid LINK
Locating Agent Commission Statements
Job Aid LINK
About Agent Commissions
Web Page LINK
Uploading Documents to a Policy
Job Aid LINK
Requalifying a Renewal in Agent Portal Job Aid LINK
Mortgagee Changes in Agent Portal Job Aid LINK
Mobile Home Submissions Job Aid LINK
Activities in Agent Portal Job Aid LINK
Setting Passwords Job Aid LINK
Selecting Payment Options Job Aid LINK
Adding a User Job Aid LINK
Book of Business Transfer Job Aid LINK
Renewals Infographic LINK
Migrated Renewals and Follow Up Training Power Point LINK

Guides for Policyholders

TFPA Claims

TitleResource TypeLink
Reporting a Claim Job Aid Link
Accessing Claims Information Job Aid Link

TFPA E-Payments

TitleResource TypeLink
Making Payments in the TFPA Customer Payment Portal (Use for AutoPay and payment plans) Job Aid Link
Making a One-Time Payment Job Aid Link